Where is your business still running on you?

Do inbound calls ever go unanswered during the day?

Do calls after hours go to voicemail?

Does the owner still answer the phone regularly?

Do new leads sometimes wait hours for a first response?

Is follow-up on quotes done from memory?

Does the team re-enter the same details in multiple tools?

Do your phone, calendar, and CRM fail to talk to each other?

Does work stall when the owner is unavailable?

Is critical know-how held by one or two people?